By Michelle Barrasso
I began my internship at the Massachusetts Commission Against Discrimination (MCAD) in January 2021. My work at the Commission consists of a number of roles, responsibilities, and tasks; I am an Intake Specialist in the Employment Division. The tasks I am undertaking cover a number of different areas. First, I conduct intakeinterviews over the phone with people who wish to file a discrimination claim. This entails asking the right questions while remaining neutral and drafting the complaint. After several additional steps (i.e. sending the complaint to the Attorney Advisor, requesting signatures, etc.), I enter the complaint into the Case Management System. Second, I read case documents (i.e. a Complaint, Position Statement, Rebuttal, and Evidence) and outline the case in order to investigate and analyze it — to determine whether or not a PFC or “prima facie case” has been established and if there is probable cause for discrimination. I also help the assigned investigator determine what else is needed to move forward, which is known as an RFI or “request for information.” Lastly, I read mail-in complaints which include the same documents aforementioned. I outline each one with a checklist of pertinent information and enter the complaint into the Case Management System.
The intake interviews I conduct over the phone are informed by my training in Public History for a number of reasons. I am working with the public and engaging with the individual stories of people across the Commonwealth of Massachusetts, essentially recording a piece of their history and preserving it. This aspect of my internship work lends itself to an oral history framework due to the interview process of the intake as well as the documentation. Although I am not recording the Complainant’s story with a device, I am writing it down and filing it. The complaint of discrimination serves as the individual’s oral history.
I acquired these oral history skills in Introduction to Public History, a course I took during the Fall 2018 semester with Dr. David Glassberg. We covered a wide range of Public History topics, theories, and practices, dedicating a week to the subject of oral history. One of the requirements for the course was to lead two discussions, and I signed up to lead the week covering oral history because it has always been a topic that interests me. In order to prepare for the discussion, I read the section of Letting Go?: Sharing Historical Authority in a User-Generated World that examines the practice of oral history, and we discussed the reading as a class. We engaged in a dialogue about the uses of oral history as well as its implications, methods, and procedures. These readings and conversations provided the necessary foundation for my field service project.
I selected an oral history based topic for my field service project, which served as the main component for Introduction to Public History. This project, titled “UMass Black Pioneers”, focuses on the stories of African American students who attended UMass Amherst during the late 1960’s and early 1970’s. My two colleagues and I were each assigned one Black Pioneer to interview, and I was tasked with recording the story of Dr. Leslie McLemore. With the help of Dr. Glassberg, my colleagues and I created a list of interview questions and sent each interviewee an oral history release form, which provided their consent to be interviewed as well as archive their story. I interviewed Dr. McLemore at the UMass Digital Media Lab to ensure I had the proper technology to conduct and record the interview. At the end of the 60-minute interview, I downloaded both the audio and visual recording. The final step was the transcription process, which took me approximately 12 hours to complete. I utilize all of these skills to conduct the intake interviews for my internship with the Commission.
My work at MCAD is also informed by my training in Public History within the context of the field service project for another important reason. Dr. McLemore’s story connects with anti-discrimination work, which is the thread that runs through the work I do for the Commission. The ultimate goal of the Black Pioneers oral history project is to fill the gap in the archival record and, in turn, create a more inclusive and diverse archive. This honors the stories and legacies of these African American students, providing them a sense of agency by documenting their contributions to UMass Amherst. Although the exclusion of certain stories in the archive may not be intentional and therefore discriminatory, the act of including these stories is a corrective measure which subsequently results in combating discrimination. My interview with Dr. McLemore gave him the opportunity to be heard and use his voice to create a more inclusive and authentic archive. The intake interviews I conduct for MCAD provide people from all backgrounds with the opportunity to be heard as well. They are able to share their stories in an effort to fight discrimination, using their voices to create positive change.